Refund & Return Policy
Store Name: Zayvera
Operated by: MBS Vehicle Exporter L.L.C
Effective Date: 06 January 2025
At Zayvera, operated by MBS Vehicle Exporter L.L.C, we are committed to delivering high-quality lifestyle and everyday essentials with excellent service. Customer satisfaction is at the core of everything we do. If you’re not fully satisfied with your purchase, our refund and return policy is outlined below.
✅ Eligibility for Returns & Exchanges
We accept return or exchange requests under the following conditions:
- A return request is submitted within 7 calendar days of receiving your order
- The item is unused, in its original packaging, and in resalable condition
- You provide valid proof of purchase (order number, invoice, or confirmation email)
- The item received is damaged, defective, or not as described
All return and exchange requests are subject to inspection and approval by our team.
❌ Non-Returnable Items
The following products are not eligible for return or refund:
- Customized or made-to-order products (e.g., personalized items, decals)
- Used or worn personal care items
- Installed or used automotive accessories
- Clearance or final sale items
- Items damaged due to misuse, improper installation, or wear and tear
🔄 Exchange Policy
Exchanges are permitted only in the following cases:
- The item arrived damaged during shipping
- A wrong product or variation was fulfilled
Please contact us at support@zayvera.com within 48 hours of delivery, including photographs of the item and packaging for verification.
💳 Refund Process
If your return is approved:
- A refund will be issued to your original payment method
- Refunds are processed within 5 to 10 business days of approval
- Note: Payment gateway fees are non-refundable per the terms of our processor
Zayvera reserves the right to deny returns that do not meet the conditions outlined in this policy.
📦 Return Shipping
- Customers are responsible for return shipping costs, unless the return is due to our error (e.g., defective or incorrect product)
- In approved cases involving incorrect or faulty items, Zayvera will issue a prepaid return label
⚖️ Compliance with UAE Consumer Protection Law
Zayvera strictly adheres to Federal Law No. (15) of 2020 on Consumer Protection in the UAE. This entitles customers to:
- A full refund or replacement for defective or misrepresented goods
- Transparent product and pricing information
- Secure handling of personal and financial data
Your consumer rights are protected under UAE eCommerce legislation.
📞 Customer Support
For return or refund requests, please contact our team:
📧 Email: support@zayvera.com
📞 Phone: +971 54 765 4658
We are available Sunday to Thursday, 9:00 AM – 6:00 PM (GST) and respond within 24 business hours.
