Shipping Policy
Store Name: Zayvera
Operated by: MBS Vehicle Exporter L.L.C
Effective Date: 06 January 2025
At Zayvera, we’re committed to delivering your orders quickly and reliably. Below is a breakdown of our shipping coverage, processing times, estimated delivery windows, and support guidelines.
– Shipping Coverage
We deliver to customers across the following regions:
- United Arab Emirates (UAE)
- Gulf Cooperation Council (GCC): Saudi Arabia, Kuwait, Oman, Bahrain, Qatar
- International Shipping: Europe, Asia, North America, and Africa (subject to product availability and shipping regulations)
– Order Processing Time
- Standard orders are processed within 1–2 business days (excluding Fridays and UAE public holidays)
- Customized or print-on-demand items may require an additional 2–5 business days for processing prior to shipment
– Estimated Delivery Times
| Region | Estimated Delivery Time |
|---|---|
| United Arab Emirates (UAE) | 2–5 business days |
| GCC Countries | 5–9 business days |
| International Orders | 7–14 business days |
Note: Delivery delays may occur due to public holidays, customs clearance, or high-volume periods.
– Shipping Fees
Shipping charges are calculated at checkout based on:
- Delivery location
- Product weight and size
- Courier service rates
Free shipping promotions may apply to certain products or cart totals and will be clearly displayed at checkout or on the product page.
– Tracking Your Order
Once your order is dispatched, you will receive a shipping confirmation email containing:
- Your tracking number
- Courier service details
- A direct tracking link
Please allow up to 24 hours for the tracking information to update after dispatch.
– Duties & Taxes
- UAE Orders: Prices include VAT. No customs charges apply.
- GCC & International Orders:
- Import duties, VAT, and customs clearance fees may apply
- These charges are the responsibility of the customer and are based on your country’s customs regulations
– Lost, Delayed, or Damaged Shipments
In the rare case of a shipping issue:
- Contact us within 48 hours of the expected delivery date
- Provide your order number and a brief description of the issue
- Email us at support@zayvera.com
Our team will coordinate directly with the courier to resolve the issue promptly and keep you informed throughout the process.
– Need Help?
If you have any questions or concerns regarding shipping:
📧 Email: support@zayvera.com
📞 Phone: +971 54 765 4658
🕘 Support Hours: Sunday – Thursday, 9:00 AM to 6:00 PM (GST)
